Spa Information

Because we want your time at Aurora Spa Retreat to be relaxed and stress free we want you to know exactly what your time with us entails.

OPENING HOURS

Aurora Spa Retreat @ The Prince

Parking is available at the car park on Level 1, entry Jacksons Street for purchases and gift pick up.

We are open 7 days a week.

Monday & Tuesday……………………..10:00 am to 6:00 pm

Wednesday………………………………..11:30 am to 7:30 pm

Thursday & Friday……………………….10:00 am to 6::00 pm

Saturday…………………………………….9:00 am to 5.30 pm

Sunday………………………………………10:00 am to 3:00 pm

Aurora Spa @ The Prince have extended hours over Christmas

Monday 18th December……………………..9:30 am to 7.00 pm

Tuesday 19th December………………………………..9:30 am to 7.00 pm

Wednesday 20th December……………………….10:00 am to 7:30 pm

Thursday 21st December…………………………………….9:30 am to 7.00 pm

Friday 22nd December……………………………………..9:30 am to 7.00 pm

Saturday 23rd December……………………………………..9:00 am to 6.00 pm

Christmas Eve……………………………………..9:00 am to 4.00 pm

The Spa will be closed on Christmas Day, Boxing Day and New Year’s Day. All other days open as per normal except New Year’s Eve we close at 3pm.

Aurora Spa @ Palazzo Versace

We are open 7 days a week.

Sunday – Thursday …………………….10:00 am to 6:00 pm

Friday & Saturday……………………….10:00 am to 6:00 pm

Aurora Spa @ Palazzo Versace will be open from 10am – 6pm on Saturday the 23rd of December, and 10 am-6 pm on Sunday the 24th of December Christmas Eve. The spa will be closed Christmas day. All other days open as per normal except New Year’s Eve we close at 5pm.

SPA FACILITIES

As a guest at Aurora Spa, you will have complimentary use of our relaxation lounge, an opportunity to use our ASPAR products, change rooms, showers, lockers, towels, filtered water and herbal tea. For treatments over an hour, you’ll also have complimentary use of a robe and slippers. Underwear is required for all treatments and swimwear is required for body wraps and water therapies. Light snacks, lunch, and organic juices are available.

LOCATION AND PARKING

The Prince

The Spa is located at 2 Acland St on Level 1, The Prince Hotel, St Kilda which is 5km from Melbourne city. You can enter through the hotel reception on Acland St, or for car parking enter via the Jackson St car park on Level 1. There is direct access to the Spa from safe and secure paid parking facilities.

Palazzo Versace

The Spa is located on the lower level. You can enter through the hotel reception, or for car parking enter via the undercover car park. Car parking is complimentary for self parking but subject to availability on Friday to Sunday. Valet parking is available for $30.

TREATMENTS OF 2 HOURS OR MORE

Guests at Aurora Spa will receive a 20% discount on treatments of 2 hours or more in one visit. To receive the discount, bookings cannot be made online and must be made by calling our Client Services team on 03 9536 1130.

Weekday Wonders – Guests at Aurora Spa receive a 30% discount on treatments of two hours or more, Monday to Thursday. Does not include public holidays. To receive the discount, bookings cannot be made online and must be made by calling our Client Services team on 03 9536 1130.

MAKING YOUR BOOKING

To secure your booking a 100% deposit with credit card or a Aurora Spa Treatment Gift Voucher number is required.

CANCELLATION POLICY

Please note we require 24 hours notice to cancel, change or reschedule all appointments. Where cancellations are made with less than 24 hours notice, 50% of the treatment cost will be charged to the credit card or gift voucher used to secure the booking. Treatments that are cancelled or rescheduled within 3 hours of your scheduled treatment time, or if you do not attend your booked treatment time will be charged at 100% of the treatment price.

ARRIVAL

Please arrive 15 minutes prior to your treatment. As a courtesy to all our guests, a prompt appointment schedule is adhered to. Treatments that begin late will still finish at the appointed time, so as not to inconvenience other guests.

GIFT VOUCHERS AND E-VOUCHERS

Gift vouchers and e-Vouchers are available for all individual treatments, retreats and spa products and can be purchased online or by phone on 03 9536 1130 (Melbourne) or 07 5532 6464 (Gold Coast). Vouchers can be express posted, emailed or collected from Aurora Spa.

 

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