FAQ

Purchasing ASPAR

Where can I purchase ASPAR Products?

ASPAR Products can be purchased from this website as well as from the Aurora Spa in St Kilda, Melbourne. ASPAR Products can also be purchased from a number of stockists around Australia and Internationally.

For a list of stockists visit our stockists page.

How do I purchase ASPAR Products?

Purchase ASPAR products from our online shop and checkout using your preferred payment method.

What payment methods do you accept? 

Visa, Mastercard, American Express, PayPal, and Afterpay.

Can I change my order once I have placed it?

If you made an error when purchasing products from our website, we will gladly exchange your item for something else as long as it is returned to us in an unopened, original and saleable condition. Shipping and additional postage charges are your responsibility and ASPAR will not be responsible for parcels lost or damaged in transit.

How do I check the status of my order?

We will email you when we have received your order, and then when it has been shipped with tracking information. You can use this link to check the status of your shipment at any time. Please contact us at info@aspar.com.au if you have any trouble.

Shipping

Where do you ship ASPAR products?

We ship ASPAR products worldwide. If you do not see your country listed please contact us at info@aspar.com.au and we can look at arranging it for you. View our shipping rates and speeds here.

How long does shipping take?

Shipping rates and times can be selected at checkout for customers within Australia. For customers outside Australia shipping times vary depending on location. View our shipping rates and speeds here.

Returns

What is your returns policy?

To view the ASPAR returns policy please visit our returns page.

e-Gift Cards

What are e-Gift Cards?

They are just like a regular gift card that you can spend on the ASPAR.com.au website.

Can I use my e-Gift Card anywhere else?

ASPAR e-Gift Cards are only available for use on the ASPAR website.

How do I send an e-Gift Card to someone?

When you purchase an e-Gift Card for someone special, you can specify their email address, a message and the date you would like them to be sent the e-Gift Card to their email.

Your recipient will receive the e-Gift Card in their inbox. Alternatively you can enter your own email in the recipient inbox, and forward the email or print it for them at your discretion.

I haven’t received my e-Gift Card?

If you haven’t received your e-Gift Card in your inbox, it may have slipped into your Junk Mail. If you still have not received it, please contact us at info@aspar.com.au and we can arrange it to be sent to you as soon as possible.

How do I use an e-Gift Card?

e-Gift cards can be used on the checkout of the ASPAR website just like a normal credit card.

How do I check my e-Gift Card balance?

Check your e-Gift Card balance at any time using this link.

Press and Media

Who do I get in touch with about Press Enquiries?

For press and media enquiries please contact us at info@aspar.com.au.

Who do I get in touch with about collaborations?

If you would like to partner with ASPAR on a collaboration we would love to hear from you. Please contact info@aspar.com.au.

Ingredients and Products

Are your products tested on animals?

No. ASPAR products are absolutely not tested on animals.

Does it contain any bad things for my skin or body?

No. All ASPAR products are free from paragons, lanolin sulphates, SLS, mineral oils, artificial colours and fragrances. All products are formulated using botanically active natural ingredients.

What ingredients are in ASPAR products?

ASPAR products are all formulated with rich botanical ingredients. Full ingredients lists and their purposes can be found on the individual product pages.

Where are ASPAR products made?

All ASPAR products are made in Melbourne, Australia.

Were are ASPAR products developed?

ASPAR products were formulated and developed in the Aurora Spa in St Kilda, Melbourne. We developed every product to enhance the treatments in our spa and allow clients to take a bit of the spa home with them.

Online Course

How do I access the online course once I have purchased it?

If you have purchased an online course you can access it any time through your account. Navigate to my-account, and then courses to resume your progress.

My Account

How do I create an ASPAR account?

You can create an ASPAR account the first time you purchase an ASPAR product on the checkout page by filling in your email address and setting a password.

Your account information will be emailed to you upon checkout.

How do I change my account information?

You can update your account information at any time through the My Account section of the website.

From here you can view your recent orders, change your password and manage your shipping and billing addresses.

You can also access any online courses you have purchased from here or manage any gift cards you have.

Customer Service

For all product enquiries contact ASPAR on:

(03) 9533 5540
info@aspar.com.au

Wholesale & Stockist enquiries

For all sales enquiries contact our Wholesale Manager on:

(03) 9533 5540
wholesale@aspar.com.au

 

ASPAR
Unit 15/18 George st,
Sandringham, VIC 3191
Australia

ABN: 61 122 188 523