Only items purchased on the ASPAR website can be returned to ASPAR for refund or exchange. Items purchased through other retail outlets must be returned to their original point of purchase.
Should you make an error when ordering products on our website, we will gladly exchange your item for the item you intended to purchase. The returned item must be unopened and in its original salable condition. Shipping and additional postage charges are your responsibility.
In the unfortunate event that you react to a product, you have the option of an exchange or refund provided that you provide reasonable evidence of your reaction.
Should an item be damaged while it is being shipped to you, ASPAR will replace the damaged goods provided that you provide reasonable evidence of the damage. Return postage will be reimbursed in case of damaged, defective or incorrectly sent items and a reimbursement will be issued in the original form of payment.
Product may be returned to ASPAR within 14 days of purchase.
The address for postal returns is:
8 Phillip Court
Phone: +61 (0)3 9646 7433
Please call the above number before you return your parcel via post so that we know to expect it.
Gift Vouchers & E-Vouchers:
Gift Vouchers and e-Vouchers should be treated as cash. Lost, stolen or destroyed gift vouchers will not be refunded in cash or replaced. Gift Vouchers and E-vouchers are non-refundable, however can be redeemed for product. Where the cost of the purchase exceeds the available voucher balance, the voucher holder will be required to pay the difference. Any balance that remains on the voucher after expiry will not be available for use or a refund.
E-Vouchers are emailed and not shipped. If you do not know your recipients’ email address, please email it to yourself, print it out and present it in person.