Terms & Conditions

Welcome to ASPAR please consider the following terms and conditions applicable to purchasing products or vouchers from this website.

This page (together with our Privacy Policy and Security Policy) tells you information about Aurora Spa Rituals Pty Ltd (ASPAR) and the terms and conditions on which we sell our vouchers or products listed on our website (Site) to you.

Please read these Terms and Conditions carefully and make sure that you understand them before ordering. We may amend these Terms and Conditions from time to time. Every time you wish to order vouchers or products, please check our Terms and Conditions to ensure you understand the terms which will apply at that time. Note that before placing an order you will be asked to agree to the current Terms and Conditions. Please click on the button marked “I agree to Terms and Conditions” during the order process if you accept the Sale Terms. If you refuse to accept these Terms and Conditions, you will not be able to order any vouchers or products from our site.

Please email us at info@aspar.com.au if you have any particular questions in relation to browsing and shopping online with us.

 

Orders & Shipping

ASPAR online orders placed on working days will be packed and posted within 48 hours of receiving the order. Please refer to our shipping page for our shipping costs and delivery times within Australia.

ASPAR delivers internationally please refer to shipping page for locations and further details. Please note the paying customer is responsible for the settlement of import duties and taxes for their country (when requested) and that ASPAR has no responsibility for the payment of said taxes. It is encouraged that customers look up rates and restrictions related to their country before initiating purchase.

 

Returns & Exchange

Please refer to our returns policy page for information and policies relating to any product exchanges or returns for goods purchased on the ASPAR website.


Please address any returns to:

ASPAR
Unit 15/18 George st,
Sandringham
VIC 3191

Phone: 03 9646 7433

Please call the above number before you return your parcel via post so that our team will be expecting it.

 

Coupon Codes

All coupon codes are not valid with any other offer and are not redeemable with a gift voucher.  All coupon codes cannot be used to purchase gift vouchers or gift packs. All codes are subject to stock availability. The expiry of coupon codes is at the discretion of ASPAR and will be stated on this page.

 

E-Gift Vouchers:
E-Gift Vouchers should be treated as cash. Lost, stolen or destroyed gift vouchers will not be refunded in cash or replaced. E-Gift vouchers are non-refundable, however can be redeemed for product. Where the cost of the purchase exceeds the available voucher balance, the voucher holder will be required to pay the difference. Any balance that remains on the voucher after expiry will not be available for use or a refund.

E-Gift vouchers are emailed and not shipped. If you do not know your recipients’ email address, please email it to yourself, print it out and present it in person.

 

Pricing Policy
We take great care to ensure that prices are accurate, although all prices are subject to change prior to the agreement between us being formed.

It is always possible that, despite our reasonable efforts, some of the items on our site may be incorrectly priced. If we discover an error in the price of the items you have ordered we will inform you of this error and we will give you the option of continuing to purchase at the correct price or cancelling your order. We will not process your order until we have your instructions.

Prices shown on the Site are in Australian Dollars (AUD) and are inclusive of GST. Prices are subject to change effective immediately upon posting to the site or other form of notification.

 

Intended Use

By placing an order with Aurora Spa Rituals Pty.Ltd you agree to use the products or services only for their intended purpose. If you use the products or services for any other purpose you will assume full responsibility for any loss or damage arising out of this use.

 

Copyright
All content on this website, including text, graphics, logos, photographs, audio and video clips and data compilations is the property of Aurora Spa Rituals Pty.Ltd (ASPAR) or its content suppliers and protected by Australian and international copyright laws.

 

No Commercial Use

This Site is for your personal, non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any content, software, products or services contained within this Site. You may not use this Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own website or otherwise.

 

Third Party Sites

ASPAR may include links on this website to websites owned by other parties. ASPAR is not in any way responsible for the material contained on these sites. ASPAR does not endorse and is not responsible or liable for any content, including advertising or products offered on these sites, nor is ASPAR responsible for any damage, offence or loss caused as the result of visiting these websites.
ASPAR recommends that before you visit any website you check that your computer is running up-to-date virus checking software.

 

Relationship

No agency, partnership, joint venture, employee-employer or franchisor-franchisee relationship is intended or created between you and us by these terms and conditions.

 

Force Majeure

ASPAR will not be responsible for any delay, suspension or failure arising out of any circumstances outside of our reasonable control, such as acts of God, governmental actions, strikes, war or national emergency, acts of terrorism, fire, explosion, flood, an act or omission of a third party, inability to obtain any necessary materials, equipment, facilities or services, the failure of performance provided by others, internet interruption or virus, accidents or breakdown of plant, machinery, software, hardware or communication network.

 

Eligibility
In order to make purchases through this Site, you will be requested to provide your personal details. In particular, customers must provide their real name, phone number, e-mail address and other requested information as indicated. You will also be required to provide payment details. By entering your payment details you represent and warrant that the payment details you provide on ordering are both valid and correct and you confirm that you are the person referred to in the Billing information provided.

Individuals must have been issued a valid credit card by a bank acceptable to Aurora Spa Rituals Pty.Ltd, applications must have authorised Aurora Spa Rituals Pty.Ltd, to process a charge on their credit card for the purchase price for the goods or services.

If you register on the Site, you will have an email address/username and password for your ASPAR account. You are responsible for maintaining the confidentiality of your account, and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account. You agree to provide only current, complete, accurate and truthful information. If you are accessing and using the Site on someone else’s behalf, you represent that you have the authority to bind that person as the principal to all Terms and Conditions provided herein, and to the extent you do not have such authority you agree to be bound to these Terms and Conditions and to accept liability for harm caused by any wrongful use of the Site or Content resulting from such access or use.

We reserve the right to refuse service and/or terminate accounts without prior notice if our Terms and Conditions are violated or if we decide, in our sole discretion, that it would be in our best interests to do so.

By making an offer to purchase goods or services form us, you expressly authorise us to perform credit checks and, where Aurora Spa Rituals Pty.Ltd considers necessary, to transmit or to obtain information (including any updated information) about you to or from third parties from time to time, including but not limited to your credit-card number, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation or to authorise individual purchase transactions. Please refer to our Privacy Policy for further information about how we use your personal information.

We reserve the right to only accept orders from those over 18 as legislated by the relevant state of residence.

Accuracy of Information
We attempt to be as accurate as possible when describing our products and services on the Site, however, to the extent permitted by applicable law, we do not warrant that the product or service descriptions, colours, information or other content available on the Site are totally accurate, complete, reliable, current or error-free.
The images of the Products and packaging on our site are for illustrative purposes only.

Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the colour of the Products. The Products including the packaging you receive may vary slightly from those images.

Customer Service

For all product enquiries contact ASPAR on:

(03) 9533 5540
info@aspar.com.au

Wholesale & Stockist enquiries

For all sales enquiries contact our Wholesale Manager on:

(03) 9533 5540
wholesale@aspar.com.au

 

ASPAR
Unit 15/18 George st,
Sandringham, VIC 3191
Australia

ABN: 61 122 188 523